Phone 0800 DOMAINZ (0800 366 2469)

0800 DOMAINZ (0800 366 2469)

Phone +64 4 473 4567

+64 4 473 4567



Privacy Policy

Domainz Ltd (IA 830304) ("Domainz") respects your privacy and is committed to the protection of it.

This privacy policy explains why and when we collect your personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by Domainz to help protect your personal information.

1. Why and when Domainz collects your information

1.1 Personal information you give us

Domainz collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our reseller channel, including wholesalers and partners. In most cases, the personal information Domainz will collect from you is the personal information we are required to obtain and pass on to the relevant registry when you apply to register a domain name with or transfer a domain name to Domainz. This information includes your full name, mailing address, phone number, email address and where applicable, your facsimile number. Domainz also collects your payment details from you when you apply to register a domain name, such as your credit card number or bank account details.

If you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider. We will also collect your payment details from you such as your credit card number or bank account details.

If you consent to us referring you to a third party service provider, we will provide your contact details to that third party provider to enable them to contact you directly regarding their services.

1.2 Website information (including cookies and HTML5 web storage)

Domainz makes use of cookies and HTML5 web storage on this website. A cookie is a small message given to your web browser (on the device you are using) by our web server in order to store information about user preferences. We also use cookies to track your interaction with our website, personalise your experience on our website and provide information on our product offerings through content networks across the internet (such as tailored advertising to you). HTML5 web storage is similar to a cookie, but allows enhanced functionality and capability of data storing and use when you utilise our website. You always have the option to disable cookies and/or HTML5 web storage by turning them off in your browser but you may find that this reduces the functionality of our website. Additionally, you can install a browser add-on and opt-out of interaction recording which will limit this tracking functionality and opt-out of tailored advertising programs.

2. How Domainz uses your information

2.1 Use of your information as required by ICANN or other domain administrators, or the registries

ICANN (the Internet Corporation for Assigned Names and Numbers) is the organisation which governs the functions performed by both its accredited registrars (of which Domainz is one), and the registries in regulating the domain name registration process. ICANN requires that each of its registrars must make available the personal information we collect from you when you apply to register any generic top level domain names (ie., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. In addition, it applies to some of the country code top level domains.

The public policy behind this requirement is that the personal details of domain name licence holders should be freely available to all other users of the Internet. This public policy is adopted by the domain name industry as a whole. The requirement means, however, that Domainz will not be able to control how members of the public may use the information made available on these publicly accessible databases.

In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with Domainz.

2.2 Use of your information to fulfil our role as registrar

We will be contacting you and may use the personal details you provide to us, at the time you apply for a domain name registration with Domainz or during the licence period of your domain name registration with Domainz, to obtain relevant information from you with respect to your domain name application, or, to advise you of all relevant information relating to your domain name licence. This includes any account administration information including renewal information and billing information, as well as notices of any important system changes which will impact on your online interactions with us. Each of these functions is necessary if Domainz is to effectively fulfil its role as the registrar of your domain names.

2.3 Other uses

3. Disclosure of your information to third parties

3.1 International subsidiary companies

Domainz is a wholly owned subsidiary of Melbourne IT Ltd. ("Melbourne IT") and part of the Melbourne IT group of companies which has offices in Australia and the USA. Any information which you supply to Domainz will be shared within the internal company group to facilitate our provision of products and services to you. Each member of the Melbourne IT group of companies is committed to protecting your personal information.

3.2 Third party service providers

On occasion, we may supply your personal information to third parties to perform services on our behalf, such as the following:

Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.

4. Accuracy / Access

You may access and update the personal information we provide to the registries in respect of your domain name licence at any time. The procedure to do this is explained at our Help Centre.

If you believe that Domainz may hold other personal information about you which is inaccurate, or you wish to change or update any of the personal information you have provided, please contact us by email to and we will take reasonable steps to ensure that it is corrected.

5. Security

The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to Domainz.

In order to protect the security of personal information transmitted to Domainz online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.

In addition, in respect of any payment details you send to us, we reveal only the first six and last three digits of your credit card number on the tax invoice receipt which we send to you for billing purposes. This is to help keep your credit card details secure.

You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id.

6. Changes

Domainz may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.

Need help? Visit Support or call 0800 DOMAINZ (0800 366 2469)