How to Make Payments FAQ

1. Credit Card
2. Direct Transfer (EFT)
3. Prepaid

1. Credit Card

To pay your invoices from inside your account, follow the instructions below:

1. Log into the Console
2. Click on the Billing tab
3. Locate the invoice you wish to pay and click Pay now
4. Enter your credit card details and click Pay Invoice

2. Direct Transfer (EFT)

Upon receiving your invoice, you will be able to transfer your payment to us online from your cheque or savings account.

Your invoice will provide you with the necessary payment details in order to may your payment.

3. Prepaid

Customers can deposit funds into a prepaid account held with us to be used to make bulk or future purchases. Funds may be deposited via cheque and credit card. To request a pre-paid account, follow the instructions below:

1. Log into the Console
2. Click on the Billing tab
3. Click Request a pre-paid account

This action will send an email to our Accounts department, who will set up a Prepaid account for you. We do not allow automatic prepaid account creation, in order to avoid fraudulent deposits by credit card skimmers. A staff member from our Accounts department will review your request to ensure you are a legitimate customer and will enable your account within 48 hrs.

Once your prepaid account has been setup, you can add credit to your prepaid account by following the steps below.

1. Log into the Console
2. Click on the Billing tab
3. Click on Add pre-paid credit
4. Follow the on screen instructions

Please note: This only adds credit to your prepaid account for current or future use. If you already have an outstanding invoice, you will need to manually pay it off, as topped-up credit will not automatically pay outstanding invoices.

To pay your invoice manually after you have topped up your pre-paid credit, follow the steps below.

1. Log into the Console
2. Click on the Billing tab
3. Click Pay Now next to the invoice you want to pay
4. Scroll down to Pay this Invoice and select the Prepaid Credit Account payment option
5. Click Pay Invoice