Phone 0800 DOMAINZ (0800 366 2469)

0800 DOMAINZ (0800 366 2469)

Phone +64 4 473 4567

+64 4 473 4567

Support

User Guides

Migration to the Console: My Account Payments FAQ

  1. Introduction
  2. Credit Card Payments
  3. Direct Transfer (EFT) Payments
  4. Prepaid
  5. Cheque
  6. Further Questions?
1. Introduction

You should have recently received notification of your account moving to our new operating platform, The Console. As such, the way you manage your services with us has changed - for the better.

In addition to you now being able to manage your billing account via The Console, we’ve enhanced our payment methods on offer to streamline your experience.

2. Credit Card Payments

The Console offers customers the ability to automate invoice payments via Credit Card. This is a hassle free way to manage paying your account.

To add Credit Card details to your account and set as the default payment method for all billing services, follow these steps.

As with our previous billing system, you’re also able to submit a one-off payment using your Credit Card by following these steps.

Accepted credit cards:

  1. Visa
  2. MasterCard

Credit Card payments will have the following transaction reference on your bank statement: Melbourne IT Ltd

3. Direct Transfer (EFT) Payments

We will continue to accept Direct Transfer (EFT) Payments.

Upon receiving your invoice, you will be able to transfer your payment to us online from your bank account.

Your invoice will provide you with the necessary payment details in order to make your payment.

Please ensure you quote the Account Reference and an Invoice Number as the bank deposit reference.

Check your financial institution's processing deadlines to avoid making a late payment.

4. Prepaid

The Console allows you to deposit funds into a pre-paid account via Credit Card.

If you’d like to find out how to set this up for your account, please visit this link.

5. Cheque

We will continue to support Cheque payments. Simply post us a cheque made out to Domainz Ltd, with an attached cover page including the Invoice Number/s or and your Account Reference.

6. Further Questions

We’re here to help!

Should you have any questions or concerns regarding the changes we’ve mentioned regarding your account, please let us know by calling 0800 DOMAINZ (0800 366 2469) or International +64 4 473 4567 or emailing via migrations@domainz.net.nz

Migration FAQ

Need help? Visit Support or call 0800 DOMAINZ (0800 366 2469)