Domainz Post-Migration FAQ

1. How do I log into my account after the migration?
2. Will my username or password change?
3. Will there be a change in services on offer?
4. How do I contact someone for assistance?
5. Will my existing payment details or billing settings change?
6. Will my current DNS/name server details change?
7. Do I need to change my email settings?
8. Will my Terms & Conditions and Privacy Policy details change?
9. When did this change take place, I've never been notified about this?

1. How do I log into my account after the migration?

There are no changes to the way you log into your account.

Navigate to https://theconsole.domainz.net.nz

Type in your existing DomaiNZ account reference and password in the fields provided and click Login.

2. Will my username or password change?

Your username and password to log into your account will remain the same.

3. Will there be a change in services on offer?

We offer a new range of products and services although they are similar to the ones that you already know, please call us on 0800 DOMAINZ (0800 366 2469) or International +64 4 473 4567 so we can understand your needs and help you accordingly.

4. How do I contact someone for assistance?

We have comprehensive support pages: https://www.domainz.net.nz/support/

Also, Phone and email support between 9am – 5:30pm: https://www.domainz.net.nz/contact/

0800 DOMAINZ (0800 366 2469) Option #1, International: +64 4 473 4567

5. Will my existing payment details or billing settings change?

Any billing preferences you have will be carried across with your account, including domain and hosting expiry dates, auto-renew settings and invoice cycles. We provide slightly different notices for domain renewals and subscription services and will notify you in advance of an upcoming renewal. Post migration all invoices will be generated by Domainz Limited.

6. Will my current DNS/name server details change?

Yes. Domains that are currently using DomaiNZ DNS services will be migrated to the DomaiNZ DNS management interface. This will require nameservers to be pointed to the following:

• ns1.nsserver.net.nz
• ns2.nsserver.net.nz
• ns3.nsserver.net.nz

If your domain is registered with us, we will complete this on your behalf and you will not need to make any changes.

If your domain name is not registered with DomaiNZ, you will need to manage the delegation of your domain name with the registrar of record that your domain is through.

To determine which registrar your domain is registered with and who you should contact for assistance, perform a Whois lookup against your domain name. A Whois lookup will also allow you to see what name servers your domain is currently delegated to.

Example:

        registrar_name: Domainz Limited
        registrar_address1: Private Bag 1810
        registrar_city: Wellington
        registrar_country: NZ (NEW ZEALAND)
        registrar_phone: +64 4 473 4567
        registrar_fax: +64 4 473 4569
        registrar_email: [email protected]

7. Do I need to change my email settings?

As we will be moving across all email accounts, forwarders and mailing lists for your account, including passwords and existing messages, you should not need to update anything on your end. However, please ensure that your existing mail settings match the default settings below:

Incoming Mail Settings

Server/host name: mail. (For example: mail.openconnected.com.au)

Server port: 143 (IMAP) or 110 (POP)

SSL/TLS: Off

Login to mail server using:

Username: Full email address

Password: As per account

Outgoing Mail Settings

Server/host name: mail.

Server port: 587

SSL/TLS: Off

Login to mail server using: Same settings as my incoming mail server (Outlook) OR for Mac Mail

Username: Full email address

Password: As per account

If you are using an external mail system for your emails, you will not be required to update any of the DNS settings as we will be moving these for you and will not be modified, you should not notice any issues following the move.

If after completing all of the above steps, (including enabling authentication) your email still isn't working, please reset your mailbox password. This should rectify any remaining issues. If you're unsure of how to do this, please see this article. If you're still struggling to get email flowing again, please give our support team a call on 0800 146 342 and we will be happy to help.

IMAP Users - Viewing All Folders

If you have previously connected to your mailbox using the IMAP protocol, you may notice that not all of your folders are displaying in your mail client. To fix this, please follow the instructions below:

1. Login to your mailbox via webmail.
2. Click on the gear icon in the top right corner of the screen.
3. Click on Settings.
4. Click on Email.
5. Scroll down and click on Change Subscription.
6. Click on the arrow next to Inbox, this lets you see sub folders.
7. You should see another Inbox folder. Click on the arrow next to it again.
8. You should see some more sub folders with no tick boxes next to them. Tick all those boxes.
9. Click Save.

8. Will my Terms & Conditions and Privacy Policy details change?

At the completion of the move, you will be subject to the existing DomaiNZ Terms and Conditions.

9. When did this change take place, I've never been notified about this?

All customers were contacted via the primary email address on their account. Communications were sent at 30 days out, then again at 7 days out from the move taking place. If you haven't received the aforementioned communications, please view your SPAM folder and/or you may be required to update the primary email address on your account.