Domainz Pre-Migration FAQ

1. How do I log into my account after the migration?
2. Will my username or password change?
3. Will my website/s go down during the migration?
4. How do I contact someone for assistance?
5. Will there be a change in services on offer?
6. What happens if my services are due for renewal?
7. Will my Domainz communication preferences change?
8. Will my current DNS/nameserver details change?
9. Do I need to change my email settings?
10. Will my existing payment details or billing settings change?
11. Will my Terms & Conditions and Privacy Policy details change?

1. How do I log into my account after the migration?

There are no changes to the way you log into your account.

Navigate to https://theconsole.domainz.net.nz

Type in your existing DomaiNZ account reference and password in the fields provided and click Login.

2. Will my username or password change?

Your username and password to log into your account will remain the same.

3. Will my website/s go down during the migration?

We will be migrating customer zone data as part of the migration, followed by re-delegation to Netregistry’s nameservers.

If your domain name is registered through DomaiNZ: no action is required by you and there is no downtime expected.

If your domain name is not registered through DomaiNZ: you will need to update the nameservers for your domain name to avoid downtime. We will provide you with information about this as part of the migration process.

4. How do I contact someone for assistance?

We have comprehensive support pages: https://www.domainz.net.nz/support/

Also, Phone and email support between 9am – 5:30pm: https://www.domainz.net.nz/contact/

0800 DOMAINZ (0800 366 2469) Option #1, International: +64 4 473 4567

5. Will there be a change in services on offer?

We offer a new range of products and services although they are similar to the ones that you already know, please call us on 0800 DOMAINZ (0800 366 2469) or International +64 4 473 4567 so we can understand your needs and help you accordingly.

6. What happens if my services are due for renewal?

We will carry over any subscription services and associated billing information. Services will continue to renew in the same cycles. If you have an outstanding invoice from Domainz, please settle it as per usual.

7. Will my Domainz communication preferences change?

No, we will contact you the same way we always have. Let us know if you’ve changed your preference though.

8. Will my current DNS/nameserver details change?

Yes. Domains that are currently using DomaiNZ DNS services will be migrated to the DomaiNZ DNS management interface. This will require nameservers to be pointed to the following:

• ns1.nsserver.net.nz
• ns2.nsserver.net.nz
• ns3.nsserver.net.nz

If your domain name is registered with us, we will complete this on your behalf and you will not need to make any changes.

If your domain name is not registered with Domainz, we will provide you with information relevant to your situation during the migration process. (See point 3 above.)

9. Do I need to change my email settings?

We are currently migrating customers with domain registration and DNS hosting. These customers will not need any changes to email settings as part of this migration.

10. Will my existing payment details or billing settings change?

Any billing preferences you have will be carried across with your account, including domain and hosting expiry dates, auto-renew settings and invoice cycles. We provide slightly different notices for domain renewals and subscription services and will notify you in advance of an upcoming renewal.

Post migration all invoices will be generated by Domainz Limited.

11. Will my Terms & Conditions and Privacy Policy details change?

At the completion of the move, you will be subject to the existing DomaiNZ Terms and Conditions.