Phone 0800 DOMAINZ (0800 366 2469)

0800 DOMAINZ (0800 366 2469)

Phone +64 4 473 4567

+64 4 473 4567

Support

User Guides

Web Hosting and Email FAQ

You have recently received a notification from us notifying advising that your account and hosting services will be upgraded and operate from a far superior control panel, TheConsole.

This article will provide you with an overview of this process and aims to answer any questions that you may have.

 

Pre-Migration

  1. What is cPanel?
  2. Will this affect my website?
  3. Will my website/s go down during the migration?
  4. Will this affect my emails?

The Migration

  1. Who will handle the migration?
  2. What time will the migrations take place?
  3. What system will handle the migrations?

Post-Migration

  1. How do I log into my account after the migration?
  2. Will my username or password change?
  3. Will my existing payment details or billing settings change?
  4. Will my Terms and Conditions and Privacy Policy details change?
  5. How do I contact someone for assistance?
  6. Will there be a change in services on offer?
  7. What happens if my services are due for renewal?
  8. Will my DomaiNZ communication preferences change?

Pre-migration

1. What is cPanel?

cPanel is a Linux based hosting platform which provides an easy to use control panel and allows clients to manage all website and email hosting functions without having to log into multiple systems.

cPanel is used by many hosting providers’ worldwide and is updated frequently to ensure stability and security.

If you are subscribed to our cPanel Hosting services, you should delegate your domains to these name servers:

  • ns-1.ezyreg.com
  • ns-2.ezyreg.com
2. Will this affect my website?

As our older hosting servers run on an older version of MySQL, the MySQL version on the new platform will increase and should not cause any issue with existing websites, however if there is a function which you are concerned about, please contact our support teams for clarification.

Our new cPanel platform has PHP Selector (CageFS) installed, which allows each domain to operate on a different PHP version, which can be set from the cPanel interface for each domain, this means that if your domain operates on an older version of PHP we will be able to modify that during the migration process as required.

As our new cPanel servers are cloud based, your websites will now load faster and run smoother than they did before.

3. Will my website/s go down during the migration?

As our migrations team will handle the migration and post-migration checks for all domains, you will not need to make any changes for this process to work.

If your domain name registration and/or DNZ zone is registered through DomaiNZ, no action is required by you and there is no downtime expected. We will make all the required name server and DNS changes once the migration is complete.

If your domain name is not registered through DomaiNZ or the DNS is not handled by us, you will need to update the nameservers and DNS records for your domain name to avoid downtime.

The new server name, IP address and nameservers for your assigned server will be sent to the contact email address listed on your billing account once the migration has been completed. You will then need to contact your domain registrar or DNS host to apply these updates.

Please note that standard propagation times will apply for all DNS changes, so whilst we will take every available measure to reduce the propagation time for these changes, it can take up to 72 hours for Nameserver changes and up to 6 hours for DNS changes to fully take effect.

If you are unsure about where your domain name is registered or where your DNS is hosted, please contact our support teams and we will be able to direct you accordingly.

4. Will this affect my emails?

As we will be moving across all email accounts, forwarders and mailing lists for your account, including passwords and existing messages, you should not need to update anything on your end. However, please ensure that your existing mail settings match the default settings below:

Incoming Mail Settings

Server/host name: mail. (For example: mail.openconnected.com.au)

Server port: 143 (IMAP) or 110 (POP)

SSL/TLS: Off

Login to mail server using:

Username: Full email address

Password: As per account

Outgoing Mail Settings

Server/host name: mail.

Server port: 587

SSL/TLS: Off

Login to mail server using: Same settings as my incoming mail server (Outlook) OR for Mac Mail

Username: Full email address

Password: As per account

If you are using an external mail system for your emails, you will not be required to update any of the DNS settings as we will be moving these for you and will not be modified, you should not notice any issues following the move.

Email setup

If after completing all of the above steps, (including enabling authentication) your email still isn't working, please reset your mailbox password. This should rectify any remaining issues. If you're unsure of how to do this, please see this article. If you're still struggling to get email flowing again, please give our support team a call on 0800 146 342 and we will be happy to help.

IMAP Users - Viewing All Folders

If you have previously connected to your mailbox using the IMAP protocol, you may notice that not all of your folders are displaying in your mail client. To fix this, please follow the instructions below:

  1. Login to your mailbox via webmail.
  2. Click on the gear icon in the top right corner of the screen.
  3. Click on Settings.
  4. Click on Email.
  5. Scroll down and click on Change Subscription.
  6. Click on the arrow next to Inbox, this lets you see sub folders.
  7. You should see another Inbox folder. Click on the arrow next to it again.
  8. You should see some more sub folders with no tick boxes next to them. Tick all those boxes.
  9. Click Save.

The Migration

1. Who will handle the migration?

Your account will be migrated by our specialist team of technicians who will handle the data migration between the servers and will update the DNS zone for your domains. The account will then be checked by our Quality Assurance team, who will rectify any issues or errors they can locate by comparing the website on the old server with the website on the new server.

2. What time will the migrations take place?

Our migrations specialists will begin the migration process at 10:00PM AEST on the night preceding your scheduled migration date and will conclude the migration process at 9:00AM on the following day, which is when the QA team will begin checking all migrated websites.

3. What system will handle the migrations?

The migrations will be handled by a process on the new hosting server which will be managed through our Migration Dashboard, which monitors the progress of the migrations and alerts our technical teams to any issues that arise during the migration process.




Post Migration

1. How do I log into my account after the migration?

There are no changes to the way you log into your account.

Navigate to https://theconsole.domainz.net.nz

Type in your existing DomaiNZ account reference and password in the fields provided and click Login.

2. Will my username or password change?

Your username and password to log into your account will remain the same.

3. Will my existing payment details or billing settings change?

Any billing preferences you have will be carried across with your account, including domain and hosting expiry dates, auto-renew settings and invoice cycles. We provide slightly different notices for domain renewals and subscription services and will notify you in advance of an upcoming renewal.

Post migration all invoices will be generated by Domainz Limited.

4. Will my Terms and Conditions and Privacy Policy details change?

At the completion of the move, you will be subject to the existing DomaiNZ Terms and Conditions.

https://www.domainz.net.nz/legals/

5. How do I contact someone for assistance?

We have comprehensive support pages: https://www.domainz.net.nz/support/

Also, Phone and email support between 9am – 5:30pm:

https://www.domainz.net.nz/contact/

0800 DOMAINZ (0800 366 2469) Option #1, International: +64 4 473 4567

6. Will there be a change in services on offer?

We offer a new range of products and services although they are similar to the ones that you already know, please call us on 0800 DOMAINZ (0800 366 2469) or International +64 4 473 4567 so we can understand your needs and help you accordingly.

7. What happens if my services are due for renewal?

We will carry over any subscription services and associated billing information. Services will continue to renew in the same cycles. If you have an outstanding invoice from DomaiNZ, please settle it as per usual.

8. Will my DomaiNZ communication preferences change?

No, we will contact you the same way we always have. Let us know if you’ve changed your preference though.

Migration FAQ

Need help? Visit Support or call 0800 DOMAINZ (0800 366 2469)