General > Complaints and Disputes

1. What are the complaint and dispute processes?

1. What are the complaint and dispute processes?

The Domainz Team values you and your business.

We are constantly looking for ways to improve our service. We are also committed to handling all complaints promptly, professionally and fairly.

Complaints

If you feel that Domainz, a Domainz Approved Provider or a Registrant has breached a stated .nz policy, or if you have a concern or suggestion regarding our service or policies please contact us on (International) +64 4 473 4567 or (NZ toll free) 0800 DOMAINZ (0800 366 2469) or email [email protected]

Disputes

The .nz domain name space operates on a "first come, first served" basis. When an entity registers a domain name, they agree to our Terms of Service, which state that the domain name must not infringe the legal rights (including the intellectual property rights) of any third party.

However, if you believe someone has registered a name that infringes on your rights you can explore the following options:

• Take independent legal advice
• Contact the current registrant to negotiate the matter

At present the .nz domain name space does not have a Dispute Resolution process. The Office of the Domain Name Commissioner is evaluating the need for a process and is seeking feedback from those who have had experience of dealing with domain name disputes.

Domainz does not offer a dispute resolution service but if you are unsure about where you stand please contact us on (International) +64 4 473 4567 or (NZ toll free) or email [email protected]

gTLD Disputes

All registrars in the .biz, .com, .info, .name, .net, and .org top-level domains follow the Uniform Domain-Name Dispute-Resolution Policy (often referred to as the "UDRP") set up by ICANN.

The system requires that you lodge a dispute with one of the selected providers, which are listed at http://www.icann.org/udrp/approved-providers.htm.

There is a cost involved and to succeed in a complaint, you will need to show that

1. the domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights; and
2. the Registrant has no rights or legitimate interests in respect of the domain name; and
3. the domain name has been registered and is being used in bad faith.

If you have any queries or comments in respect of the Domainz complaints/disputes policy, please contact us on (International) +64 4 473 4567 or (NZ toll free) 0800 DOMAINZ (0800 366 2469) or email [email protected].